Frequently Asked Questions

What currency are your prices listed in?

All prices on our website are listed in USD.

How long does order processing take?

Please allow 3–5 business days for order processing before shipment. During high-volume periods, launches, holidays, or promotions, processing times may be slightly extended.

Once your order ships, you will receive a confirmation email with tracking information.

How long does shipping take?

Shipping times vary based on your location and the shipping method selected at checkout.

Because many of our products are handcrafted and perishable, expedited shipping is required for out-of-state orders to help ensure products arrive safely and maintain freshness during transit.

Most orders arrive within:

• California: 1–2 business days after shipment
• Out-of-state orders: 2–3 business days after shipment when expedited shipping is selected at checkout

Please note that shipping carrier delays are outside of our control once packages have been shipped.

Are your products perishable?

Yes. Many of our wellness products, including sea moss gels, elderberry syrup, wellness shots, and other handcrafted items, are perishable and should be refrigerated upon arrival.

For longer storage, certain products may also be frozen. Please refer to individual product instructions for storage recommendations.

Where do you source your sea moss and ingredients?

Our sea moss is carefully sourced from St. Lucia and Peru, where we select premium varieties known for their quality and mineral-rich properties.

At Healthy Habitz Co, we believe intentional wellness starts with intentional ingredients. We thoughtfully source organic herbs, fruits, spices, and wellness ingredients to create products that are crafted with care, freshness, and purpose.

Are your products made fresh?

Yes. Our products are handcrafted in small batches to help maintain freshness, quality, and consistency.

What if my order arrives damaged?

We take great care in packaging our products securely. However, if your order arrives damaged, please contact us within 48 hours of delivery at:

Please include:

• Your order number
• Photos of the damaged item(s)
• Photos of the packaging

Once reviewed and approved, we will gladly send a replacement product if applicable.

Can I cancel or modify my order?

Orders may only be canceled or modified within a limited timeframe after being placed. Once an order has entered processing or has shipped, we are unable to make changes.

Please contact us as soon as possible at:

support@healthyhabitzco.com

 

What if I entered the wrong shipping address?

If you entered an incorrect shipping address, please contact us immediately at:

We can only update addresses before the order has shipped. Once an order has been processed or shipped, we are unable to make address changes or guarantee replacements for incorrectly entered addresses.

Do you accept returns or exchanges?

Due to the nature of our wellness and perishable products, all sales are final. We do not accept returns or exchanges.

If your order arrives damaged or there is an issue with your order, please contact us within 48 hours of delivery at:

Please include your order number along with photos of the item and packaging so our team can review the issue.

How should I store my products?

Perishable products should be refrigerated immediately upon arrival unless otherwise stated on the product label.

For longer storage, select items may be safely frozen. Please review product-specific storage instructions before use.

How can I contact Healthy Habitz Co?

We’re happy to help with any questions regarding your order or products.

Please contact us at: 

support@healthyhabitzco.com

Please allow 1–3 business days for a response.